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Sarfaraz Mohammed

Experienced In Call Center, BPO, Customer Care, Technical Represtative Last Updated: September 23, 2017 (7 months ago)

I have Good Experience in Call Center with Excellent Communication and Typing Skills. Im good listener problem solver and good Team Player and Leader.  Confident, Quick Learner, Excellent Presentation and Detail Oriented, Flexible and Innovative.
* Strong analytical & problem solving skills.
* Self-motivated, self-confident & quick learner.
* Ability to work with teams as well as individually.
* Goal oriented, positive and supportive

Address
Delhi, India
Category
E-mail
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Phone Number
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Education

CCS University (MIMT) Bachelor of Business Administration
Jun 2008 — Jul 2011
CBSE Board New Delhi HSC
Jun 2007 — Jun 2008

Experience

Hinduja Global Solutions Sr. Customer Care Executive
Sep 2015 — Current
Diagnosed and resolved technical hardware and software issues involving internet
connectivity, email.
 Provided answers to clients by identifying problems, researching answers and guiding
clients through corrective steps.
 Handled trouble tickets with support interventions for urgent issues.
 Identified and escalated priority issues per client specification.
 Maintained records, logs, and the lifecycle of work requests; identified opportunities to
upscale product/services
Mphasis Technical Support Representative
Nov 2014 — Aug 2015
Displayed courtesy and strong interpersonal skills with all customer interactions  Processed inbound and outbound technical support calls at a 20% faster rate than team average.  Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions  Worked with customers having data connectivity issues.  Referred difficult issues to upper management while maintaining positive rapport with customer.

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