Accounts Receivable Associate
  • Experienced in meeting defined SLA’s in terms of availability, Service Continuity, Incident Management and Problem Management.
  • Expertise in monitoring process ability to complete collection process. Such as, investigating billing errors, solving payment issues, recommending payment method and handling customer’s credit issues.
  • Have hands-on experience in People-Process management.
  • Possess good understanding of Operating Procedures, Services, Training Curriculum and Accounting.
  • Success driven, Goal oriented and accomplished professional with proven expertise in leading all aspects of finance and people management.
  • Wok closely and effectively with customers to maintain customer satisfaction level.
  • Certified SAP ECC 6.0 FI Consultant from ATOS – SAP Authorized Training Center, Pune.
  • Bachelor in commerce with 5 years of experience in varied domains.
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Bachelor of Commerce @ University of Pune
Jul 2008 — Apr 2011
Completed my graduation if Commerce in 2011 from University of Pune, India


Accounts Receivable Associate @ UPS Logistics
Apr 2014 — Feb 2017
Analyze and process Accounts Receivable exception items of LOCKBOX, ACH and WIRE received from JP Morgan Bank.
Audited and resolved payment documentation discrepancies, analyzing and researching records to recover shortages.
Assisted in resolving months of backlogged work and restored order. Was appreciated and certified with Accountability and Team Work Competencies.
Reviewed account receivable aging report to ensure compliance as well as research and resolve any payment discrepancies.
Follow-up with customers regarding billing discrepancies, check deduction, unapplied cash and check application issues.
Handled multiple business units. And processed intercompany transfers.
Acted as intermediary between customers, sales force and superiors when collection efforts proved difficult.
Collaborate with billing department to ensure missing and disputed invoices are corrected.
Responsible for providing both weekly and monthly reports on invoicing totals, aging totals, Cash receipts and invoice adjustments to continually decrease any incident.
Maintained a track of teams queue for unapplied high dollar payments.
Responsible for providing floor support in query solving, organized training session and buddy ups for new joiner.
Helped in process internal, external and SOX audits.
Worked on refunds and used oracle to view refund cheque details.
Active Directory Associate @ BNY Mellon
Sep 2011 — Apr 2014
Provide a centralized IT security access control for application and user accounts setup. And perform platform audits of Active Directory User Permission.
Managed User Account on LOTUS Notes, Outlook Exchange 2010 and UNIX Platform. This included Creation, Deletion, Permissions and VPN Access.
Developed organizational units in Active Directory and managed user security with group policies. Such as, creating group for the folder on PC and granting access to particular folder requested.
Maintained user, group and computer accounts for BNY enterprise network.
Managed Group Policy Objects (GPOs) throughout the Active Directory enterprise.
Created/modified user account, security group, and distribution list to protect company proprietary information.
Served as lead contact for desk side support technician to provide assistance when troubleshooting issues related to user permission in Active Directory
Granting email address and doing modification to present users email address.
Creating shared mailbox group and distribution list group on exchange.
Maintained Microsoft Exchange email accounts.

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