IT Operation manager
IT Operation manager
  • CAIRO, Egypt
  • September 11, 2018

I have more than twenty years of Networking, Project Management and  IT experience with sixteen years management experience as Core Network Manager, Technical Operation Manager, Internet Service-Routing manager, Technical Filed Manager, Network Integration Manager and country IT Manager.

Currently I am seeking challenging Managerial position in a professional well established and progressive corporation, private firm or international organization in the Middle East that offers opportunities for advancement, mainly in Networking, IT or customer support field where I can effectively utilize my professional experience.

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Electronics & Telecommunications Engineer @ Faculty of Engineering, Cairo University, Egypt
Sep 1987 — May 1992
B.Sc. of Electronics & Telecommunications Engineering, Faculty of Engineering, Cairo University, Egypt.


IT Operations Manager – Egypt, Italy, and Poland @ Convergys
May 2010 — Nov 2017
• Managing 2 Local Egyptian sites with 9 IT members and more than 2000 users (24x7 Operation).
• Managing 3 remote sites in Italy and Poland with 4 IT members and more than 1500 users.
• Responsible for overall IT functioning, equipment’s health, and performance for more than 1900 Network devices, System servers, and computers.
• Leading security PCI compliance auditing for major clients with auditors, participate in ISO 27001 auditing activities for Egypt sites.
• Provide enterprise security strategy and manage IT security solutions (DRP-BCP).
• Managing all IT ongoing projects in Cairo, Italy and Poland, managing all IT Operation daily tasks.
• KPIs and performance review for IT stuff, daily/weekly and monthly meetings to review performance.
• Managing customers SLA, prepare and deliver system performance statistics and reports.
• Managing IT budget (CAPEX/OPEX).
• Vendor management (ISPs/Data Carriers, software/Hardware companies, and our hosting company.

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