Head of HR and Admin

Human Resource Management ~ Training & Development ~ General Administration
Dedicated & resourceful management professional with 20+ years of experience in Human Resource Management, Training & Development, Currently functioning as Head of HR and Admin in Valtrans Group, UAE, seeking challenging assignments with a reputed organization
Well versed in employee recruitment & retention, staff development, training & Development, mediation, conflict resolution, HR records management, HR policies development and compliance
Skilled in review & update of existing policies/ procedures aligned to business requirements and department/division goals
Accomplished in conducting Skills & Development Workshops
Proficiency in training research & development of contents, counseling & mentoring
High-level leadership and mentoring ability. Excellent interpersonal, communication and presentation skills
Maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent and deploying professional development programs in order to achieve organizational goals and fulfill employees’ needs.

Core Competencies:

Active listening
Recruitment & Staff Training
Strategic & HR Planning
Change Leadership
Trainer’s orientation
Critical thinking
Tact and diplomacy
Excellent inter-personal communication skills

Functions include:
Performance management: Appraisals and promotion.
Recruiting: Oversee interviewing, selecting and hiring process.
Arranging new-employee orientation.
Familiarizing new employees with organizational culture, values and goals.
Executing change management and long and short term management strategies.
Organizing professional development courses.
Administering workforce.

Phone Number


Hospitality Management @ Alexandria University
Jul 1992 — Jul 1996


Head of HR and Admin @ Confident Group
Aug 2016 — Current
Job Summary:
Coordinates the implementation of services, policies, and programs through Human Resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about Human Resources issues advises company managers about Human Resources issues
Responsibilities & Duties
HR Strategic Planning
Develop the organizational human resources strategy in compliance with corporate group strategy
Design the group human resources department structure, positions and process
system in compliance to Valtrans strategic mandate
Review, amend and draft job description and qualifications required for the staff of the group human resources department
Formulate HR Plans, Policies &procedures according to organizational objectives.
Oversees the implementation of Human Resources programs through Human Resources staff. Monitors administration to established standards and procedures. Identifies opportunities for improvement and resolves any discrepancies.
Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.
Develops and monitors an annual budget that includes Human Resources services, employee recognition, sports teams support, company philanthropic giving, and administration.
Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
Leads the development of department goals, objectives, and systems. 
Establishes departmental measurements that support the accomplishment of the company's strategic goals.
Directs the preparation and maintenance of such reports as are necessary to carry out the functions of the department.
Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
Participates in executive, management, and company staff meetings and attends other meetings and seminars.
HR Admin
Prepare HR budget and ensure the activities within budget.
Provide technical & Professional Advice to Legal Representative for legal proceedings related to HR.
Man Power Planning
Organize meetings with Management, plans for manpower as per requirements.
Set up the working methodology for succession planning analysis, implementation and monitoring
Recruitment management
Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
Interviews management- and executive-level candidates; serves as interviewer for position finalists.
Chairs any employee selection committees or meetings
Develop the recruitment and selection process to include:
Appointment /Confirmation / Termination / Resignation /PROCEDURES/PROCESS
Decide recruitment channels.
Compensations Schemes & Benefits Management
Review and analyze the group subsidiaries:
Jobs / roles Salaries, Ranking and benefit system.
Performance Appraisals and Management
Formulate effective Performance Appraisal Policy, Procedures and ensure its compliance.
Review and analyze the performance appraisal managing process
Employees Relations Management
Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations.
Partners with management to communicate Human Resources policies, procedures, programs and laws.
Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Conducts investigations when employee complaints or concerns are brought forth.
Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.
Reviews, guides, and approves management recommendations for employment terminations.
Reviews employee appeals through the company complaint procedure.
Training and staff Development
Defines all Human Resources training programs, and assigns the authority / responsibility of Human Resources and managers within those programs.
Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
Leads the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.
Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or on boarding, management development, production cross-training, the measurement of training impact, and training transfer.
Assists managers with the selection and contracting of external training programs and consultants.
Assists with the development of and monitors the spending of the corporate training budget.
Identify the areas for development
Human Resources Management Information Systems
Manages the development and maintenance of the Human Resources sections of the Internet, particularly recruiting, culture, and company information; and Intranet sites.
Review and assess the HR module of the current ERP system
Propose potential customization, if needed, on ERP HR module
Follow up, guide, and monitor the implementation of ERP HR module at group level
Regional HR and Admin Manager @ National Holding
Mar 2014 — Jul 2016
Job Summary:
Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
Significant Accomplishments:
Steered the development and implementation of new processes and procedures such as Recruitment, introduction of new courses, affiliation with new international bodies, qualitative analysis for the success of the employees for effective and efficient team operations.

Duties and Responsibilities:
Work closely with the Senior Management team to deliver the HR Strategy, to ensure a proactive approach in managing the HR service across the business in line with strategic objectives;
Forecast and prepare the annual budget by gathering relevant information, e.g. annual workforce plans, pay reviews and training requirements;
Manage and monitor the HR and Administration budgets and track spend vs budget on an on-going basis, particularly for recruitment and training;
Maintain and develop a current framework of policies and procedures ensuring accordance with local legislation;
Manage and recommend local benefit plans in liaison with the HR Director and CFO
Advice and support managers on disciplinary, grievance and performance management issues ensuring all policies are adhered to;
Ensure effective training programs are delivered, e.g. Induction, Management Development, Appraisals
Provide accurate and timely management information and reports on data such as staff turnover, sickness absence, cost per hire, training, etc.
Coordinate the monthly payroll process and ensure it is completed accurately and to deadlines supporting the HR Assistant where necessary
Assistant HR and Admin Manager @ Landmark Group
Aug 2012 — Feb 2014
Job Summary:
Supervising of the development, administration and implementation of all HR functions, such as: interviewing, recruitment, appraisals, training and professional development, benefits, and associate relations activities.
Significant Accomplishments:
Distinguished member of an organization placed amongst the Top 15 List of Great Place to Work in the UAE, Best Entertainment Company
Acknowledged for reducing turnover from 9% to 6%, enhancing employee satisfaction from 76% to 82%
Assistant HR Manager @ Kuwait Food Company (AMERICANA)
Oct 1997 — Jul 2012
Successfully grew business by over 500% within an impressive 15-year time frame through effective application of dynamic teamwork, corporate and business unit’s talents.
Reducing the staff Turnover from 29% to 18% through the application of the best practices available to manage the employee morale.
Assistant Human Resources Manager, APR 2012 – Aug 2012
Staffing and Employee Relations Manager, Jun 2007 – Mar 2012
Training Manager - Hardee’s Brand, Jun 2003 – Jun 2007
Restaurant Manager - Hardee’s, Oct 1997 – Jun 2003

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