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Afroze Anis Nawaz

Marketing Professional with BPO and Hospitality Experience Last Updated: September 18, 2017 (7 months ago)

July 2015 – Till Date

Senior Marketing Executive, Operations
The Wordsworth - The Hindu Franchisee, Classified Advertisements, Chennai

 

February 2010 – August 2014

Senior Analyst
Tech Mahindra BPO Limited, Hyderabad, India.

 

November 2006 – Dec 2009

Senior Research Support Executive
RR Donnelley India Outsource Pvt. Ltd, Chennai, India.

 

February 2006 – August 2006

Externship at Restaurant Kitchen
DavidBurke and Donatella, Manhattan, New York City, U.S.A

 

July 2005 – January 2006

Wipro BPO Solutions Ltd, Chennai, India.
Technical Associate (Voice Based)

 

February 2005 – May 2005

Externship at Restaurant Kitchen
DavidBurke and Donatella, Manhattan, New York City, U.S.A

 

March 2004 – January 2005

Captain at the Coffee Shop
601, The Coffee Shop at The Park , Chennai, India.

 

December 2002 – Feb 2004

Cafe Manager
Café Ashvita, Chennai, India (Now Ashvita Nirvana, Besant Nagar, Chennai).

Address
Chennai, India
Category
E-mail
Locked
Phone Number
Locked

Education

University of Madras, Chennai, India. Bachelors in Business Administration
Aug 1999 — Oct 2002
Graduated in Bachelors in Business Administration and Majored in Marketing.
M.G.R. Institute of Hotel Management and Catering Technology, Chennai, India. Diploma in Hotel Management and Catering Technology
Jul 1999 — Apr 2002
Graduated in Diploma in Hotel Management and Catering Technology and Majored in Advanced Culinary Arts.

Experience

The Wordsworth - The Hindu Franchisee, Classified Advertisements, Chennai, India. Senior Marketing Executive, Operations
Jul 2015 — Current
• Maintain Constant presence on Sales floor to assist walk in customers.

• Built customer base from scratch and maintained top performer status

• Assess Office needs and recommend appropriate solutions as well as additional items that are beneficial and increase sales.

• Proactively contact local businesses with both cold and warm sales calls to increase customer base.

• Explain product and service offerings and answer all customer questions.

• Earn consistent, glowing recommendations from customers for recommending correct products and following up after sales.

• Facilitated customer satisfaction and grew business with follow up calls and proactive assessments of business needs vs. current services.

• Increased sales 10-25% quarter over quarter.
Tech Mahindra BPO Limited, Hyderabad, India. Senior Analyst
Feb 2010 — Aug 2014
• Handling the Superannuation (Retirement plan) - Database Retail Function and Group Life Function to assist Tech Mahindra BPO’s client servicing team based in Australia.

• Daily Communication with the Onshore Team and sending weekly reports to them.

• Training new employees across both teams on their respective processes, and on the allied financial and non-financial processes.

• Aiding Performance Assessment of new employees, including Target-Setting.

• Underwent 7 Weeks On-Shore Training in Australia (Sydney) for transition of Superannuation process from Australia to India.

• Gained the coveted ASFA Certification in November 2010.

• Awarded Best Employee of the Month for Dec 2010, June 2011 and December 2013.

• Awarded Best Employee of the year for my team for 2013-2014.

• Appeared in the company portal for excellence for exceeding client’s expectations in quality and delivery.
RR Donnelley India Outsource Pvt. Ltd, Chennai, India. Senior Research Support Executive
Nov 2006 — Dec 2009
• Handling global clients on queries pertaining to Financial Research Report Delivery System.

• Recognized for being in the good books of the clients consistently from the date of joining.

• Volunteered for Process Stabilization activities by defining the Knowledge Process Integration (KPI) for the team.

• Responsible for logging of Production data into the system and generating performance metrics reports on a monthly basis for clients.

• Setting-up and leading meetings with the Project Team to discuss issues and defects, determine and document resolutions to include all follow-ups.

• Communicating and coordinating between different support teams, clients and business users for all aspects pertaining to business

• Awarded Promising Performer of the Month for October 2007.

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