Marketing Professional with BPO and Hospitality Experience
Marketing Professional with BPO and Hospitality Experience
  • Chennai, India
  • September 18, 2017

July 2015 – Till Date

Senior Marketing Executive, Operations
The Wordsworth - The Hindu Franchisee, Classified Advertisements, Chennai

 

February 2010 – August 2014

Senior Analyst
Tech Mahindra BPO Limited, Hyderabad, India.

 

November 2006 – Dec 2009

Senior Research Support Executive
RR Donnelley India Outsource Pvt. Ltd, Chennai, India.

 

February 2006 – August 2006

Externship at Restaurant Kitchen
DavidBurke and Donatella, Manhattan, New York City, U.S.A

 

July 2005 – January 2006

Wipro BPO Solutions Ltd, Chennai, India.
Technical Associate (Voice Based)

 

February 2005 – May 2005

Externship at Restaurant Kitchen
DavidBurke and Donatella, Manhattan, New York City, U.S.A

 

March 2004 – January 2005

Captain at the Coffee Shop
601, The Coffee Shop at The Park , Chennai, India.

 

December 2002 – Feb 2004

Cafe Manager
Café Ashvita, Chennai, India (Now Ashvita Nirvana, Besant Nagar, Chennai).

Category
E-mail
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Phone Number
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Education

Bachelors in Business Administration @ University of Madras, Chennai, India.
Aug 1999 — Oct 2002
Graduated in Bachelors in Business Administration and Majored in Marketing.
Diploma in Hotel Management and Catering Technology @ M.G.R. Institute of Hotel Management and Catering Technology, Chennai, India.
Jul 1999 — Apr 2002
Graduated in Diploma in Hotel Management and Catering Technology and Majored in Advanced Culinary Arts.

Experience

Senior Marketing Executive, Operations @ The Wordsworth - The Hindu Franchisee, Classified Advertisements, Chennai, India.
Jul 2015 — Current
• Maintain Constant presence on Sales floor to assist walk in customers.

• Built customer base from scratch and maintained top performer status

• Assess Office needs and recommend appropriate solutions as well as additional items that are beneficial and increase sales.

• Proactively contact local businesses with both cold and warm sales calls to increase customer base.

• Explain product and service offerings and answer all customer questions.

• Earn consistent, glowing recommendations from customers for recommending correct products and following up after sales.

• Facilitated customer satisfaction and grew business with follow up calls and proactive assessments of business needs vs. current services.

• Increased sales 10-25% quarter over quarter.
Senior Analyst @ Tech Mahindra BPO Limited, Hyderabad, India.
Feb 2010 — Aug 2014
• Handling the Superannuation (Retirement plan) - Database Retail Function and Group Life Function to assist Tech Mahindra BPO’s client servicing team based in Australia.

• Daily Communication with the Onshore Team and sending weekly reports to them.

• Training new employees across both teams on their respective processes, and on the allied financial and non-financial processes.

• Aiding Performance Assessment of new employees, including Target-Setting.

• Underwent 7 Weeks On-Shore Training in Australia (Sydney) for transition of Superannuation process from Australia to India.

• Gained the coveted ASFA Certification in November 2010.

• Awarded Best Employee of the Month for Dec 2010, June 2011 and December 2013.

• Awarded Best Employee of the year for my team for 2013-2014.

• Appeared in the company portal for excellence for exceeding client’s expectations in quality and delivery.
Senior Research Support Executive @ RR Donnelley India Outsource Pvt. Ltd, Chennai, India.
Nov 2006 — Dec 2009
• Handling global clients on queries pertaining to Financial Research Report Delivery System.

• Recognized for being in the good books of the clients consistently from the date of joining.

• Volunteered for Process Stabilization activities by defining the Knowledge Process Integration (KPI) for the team.

• Responsible for logging of Production data into the system and generating performance metrics reports on a monthly basis for clients.

• Setting-up and leading meetings with the Project Team to discuss issues and defects, determine and document resolutions to include all follow-ups.

• Communicating and coordinating between different support teams, clients and business users for all aspects pertaining to business

• Awarded Promising Performer of the Month for October 2007.

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