Forum

Share your experience  

  RSS

(@linkyou)
Member Admin
Joined: 4 years  ago
Posts: 13
19/01/2018 2:43 am  

In here you can share your experience either by writing it or by video taping it. If your video is great than we will post it in our YouTube channel and will share it with our 700,000 Dubai Recruitment members. If video taping Just make sure to mention our website at the beginning of the video


ReplyQuote
 Waserm Akhtar
(@Waserm Akhtar)
Guest
Joined: 8 months  ago
Posts: 1
05/02/2018 5:52 pm  

Greeting,

As a highly skilled Bank Officer, I read your posting for available opportunity with interest. My experience aligns well with the qualifications you are seeking. I’m very much capable to perform the tasks in banking industry especially in Credit & Risk Management and rest of ready to take as challenge.

The Summary of my professional and educational capabilities is as following

 MBA with specialization in Banking & Finance (Attested & Recognized Degree).
 Multiple Banking Certifications related to Team Leading, Credit, Fraud and Management.
 I’ve acquired more than 10 Years UAE substantial banking experience in Credit, Fraud & Policy, collection & recovery Sundary accounts reconciliation, Recovered vehicles & Yard system management with three well known Banks i.e. Mashreq Bank, First Gulf Bank & Emirates Islamic Bank.
 In Depth market knowledge with respect to Credit cards, Personal and Auto Finance, Business loan (SME), POS(visits and Investigation).
 Well aware about conventional and Islamic processes and products. MBA finial project & research on “Conventional and Islamic Banking” i.e. ENBD & EIB.
 Leadership & Team Captaincy Certifications, Currently handling Credit card Underwriting Team.
 Additionally, I have extensive internal and external communications abilities, a positive attitude and excellent problem solving skills that would make me an asset to your staffs & Organization.
 Currently dealing with High tickets cases, supervising underwriting tasks, attending meetings as per Credit and Management requirements, Priority Banking, Sourcing and Branches queries related to Credit cards AST, Rejections & escalations etc.
 Time management & Task prioritization within stipulated TAT. Well aware about processes/policies & taking care with respect to Audit & CB regulation.

Regards/Waseem


ReplyQuote
(@jparedanil)
New Member
Joined: 8 months  ago
Posts: 1
05/02/2018 7:19 pm  

Jaime Paredes

    ingjparedes@yahoo.com.mx

 SENIOR PROCESS ENGINEER   

Expert Process Design | Leadership | Process Optimization | Resource Minimization | Plant Operations

 Key Experience

15+ years with a combined experience as Sr. Operations Engineer: I have led and oversaw the commissioning, start-up/shut-down, troubleshooting, up to oversight and optimized daily plant operations.

 and as Sr. Process Engineer Lead, I led all phases of process work for FEED, basic and detail engineering, calculations, equipment sizing, etc. process modeling and simulation  of a wide range of processes for the Petrochemical, Oil & Gas, Refinery and Energy  Industry, Up to support for construction and commissioning.

 Proficient in the following processing plants and equipments: Petrochemical, Hydrocarbon, Energy and Water Treatment facilities, Reactors for Petrochemical and Hydrocarbon processes, Catalysts, Distillation and Absorption Towers, Activated Carbon beds and Zeolites  Heat-Transfer Devices, Reciprocating and Axial compressors, all kind of pumps including multiphase pumping, Gas and Steam Turbines, Boilers and HRSG,  Cooling Towers, furnaces, blowers and fans, high-pressure containers, refrigeration circuits, chillers, distributed control systems, safety devices, flares, etc.

Key Skills

  • Skilled in start-ups, shut-downs, commissioning, troubleshooting and coordinating unionized workforce.
  • Proficient in HYSYS (w/dynamic simulations), PRO II, ProMax, PIPEPHASE, INPLANT, Flare net and AutoCAD.
  • Expert in FEED studies, basic and detail engineering, PFD (process flow diagrams), P&IDs (piping and instrumentation diagrams), heat and material balances, sizing and selection of process equipment, technical data and document management.
  • Launch effective improvement initiatives while maintaining a safe work environment using HAZOP and risk assessments for plant operations.
  • Adhere to API, ASME, TEMA, NFPA and good engineering practices.
  • Inspect and approve designs, drawings and data generated by other engineers and disciplines.
  • Execute multiple projects simultaneously and oversee operations at sites worldwide.
  • Bilingual in Spanish and English.

 WORK EXPERIENCE

 PRINCIPAL PROCESS ENGINEER                                                                                      11/2016 – 2017

KBR | Monterey, Mexico

Provided analysis and expertise for the development and oversight of:

Process Simulations, Crude Characterization, Process Flow Diagrams, Piping & Instrumentation Diagrams, Process Calculations, Equipment Sizing,  Selection of Control and Relief Devices, Flare System Design, following Codes and Norms. Equipment and Vessel Data Sheets, Line List, Tie-ins List, Hydraulic Study, Relief Summary.

Provide technical support to other process engineers  team members and disciplines.

 Senior Process Engineer                                                                                                            11/2015 – 03/2016                       

Bechtel OG & C | Houston TX

          Oversaw chemical projects for petrochemical and oil and gas industry.

  • Managed process simulations, heat and material balances, equipment sizing and selection, calculation logs, design / data inspections and documentation for assigned projects.
  • Coordinated PFD and P&IDs locally and remotely with Shanghai, China office.
  • Optimized the design of several systems via process simulations with HYSYS, resulting in smaller equipment sizing.
  • Led and participated in meetings with clients, vendors and other disciplines to coordinate work.
  • Ensured projects came in on time and on budget without re-work.

 PROCESS Engineering Lead                                                                                                           2013 – 11/2015

Ref-Chem | Houston TX

Led all phases of process work for FEED, basic and detail engineering, calculations, plant operations, start up, troubleshooting and process improvements for projects and plants across the U.S. in the petrochemical, refining, oil and gas, upstream and midstream industry.

  • Directed process engineering work package planning including resource allocation.
  • Optimized work process efforts through intensive use of HYSYS simulations, API, ASME, NFPA, and more for all engineering calculations, equipment sizing and assessments.
  • Conducted and executed multiple projects simultaneously by minimizing resources, optimizing time and budgets. Projects included: compression stations, dehydration, crude and condensate stabilization and cryogenic systems.

Senior Process Engineer Lead                                                                                                                  2010 - 2013

Northam Engineering | Monterrey, Mexico

        Steered process engineering group during FEED, basic and detailed engineering for petrochemical, oil and

        gas, refinery, upstream and midstream projects. Oversaw plant operations, commissioning, construction

        support, troubleshooting, process improvement and procedure development.

  • Completed engineering for a natural gas and condensate stabilization plant in less than 4 months and for LPG marine terminal and LPG storage terminal plants in less than 5 months each.
  • Modeled and characterized several crude oil blends with process simulator.
  • Developed crude preheating and stabilization skids.
  • Developed 10 multiphase pumping stations and a pipeline network of 60 km with multiple compression stations interconnected.
  • Contributed bids for projects related to the hydrocarbon and power industries.

Process Engineering Specialist                                                                                                         2008 -2010

Atlatec | Monterrey, Mexico

        Provided technical input for a broad cross-section of cutting-edge wastewater process engineering

        projects from feasibility to detailed design.

  • Developed bids, conceptual designs, FEED and engineering plans for wastewater treatment plants.
  • Managed equipment sizing and selection for water treatment projects and assessed suppliers.

 

Process & Operations Engineer                                                                                                 2006 - 2008

Gas Natural Mexico | Tamaulipas, Mexico

        Supervised operations of 3 power plants of 500 MW each.  Identified inefficiencies and recommended

        ways to enhance plant performance.

  • Reduced gas consumption in startup by 30% and improved shutdown procedures.
  • Eliminated dead times due to maintenance by modifying operational procedures.

Operations & Process Engineer                                                                                                               1997 - 2005

Pemex-Petrochemical | Chihuahua, Mexico

       Oversaw daily plants operation and provided direction and technical support to engineering management.

        Updated startup and shut down procedures and facilitated process and continuous improvement program.

  • Led revamp and raised performance of CO2 absorption tower.
  • Improved performance of compressors without high impact in cooling towers by assessing (pinch analysis) and adding heat exchangers.
  • Conducted technical assessment to ensure feasibility of switching from a mechanical refrigeration system to an absorption system.
  • Oversaw activation / deactivation of catalyst for high / low temperature shift reactors, high / low temperature reformers and synthesis gas reactors for ammonia production process.

 Education

        BS, Chemical Engineering | Universidad Autónoma de Chihuahua, México

 

 

 

Jaime Paredes


ReplyQuote
(@linkyou)
Member Admin
Joined: 4 years  ago
Posts: 13
10/02/2018 4:40 pm  
Posted by: Waserm Akhtar

Greeting,

As a highly skilled Bank Officer, I read your posting for available opportunity with interest. My experience aligns well with the qualifications you are seeking. I’m very much capable to perform the tasks in banking industry especially in Credit & Risk Management and rest of ready to take as challenge.

The Summary of my professional and educational capabilities is as following

 MBA with specialization in Banking & Finance (Attested & Recognized Degree).
 Multiple Banking Certifications related to Team Leading, Credit, Fraud and Management.
 I’ve acquired more than 10 Years UAE substantial banking experience in Credit, Fraud & Policy, collection & recovery Sundary accounts reconciliation, Recovered vehicles & Yard system management with three well known Banks i.e. Mashreq Bank, First Gulf Bank & Emirates Islamic Bank.
 In Depth market knowledge with respect to Credit cards, Personal and Auto Finance, Business loan (SME), POS(visits and Investigation).
 Well aware about conventional and Islamic processes and products. MBA finial project & research on “Conventional and Islamic Banking” i.e. ENBD & EIB.
 Leadership & Team Captaincy Certifications, Currently handling Credit card Underwriting Team.
 Additionally, I have extensive internal and external communications abilities, a positive attitude and excellent problem solving skills that would make me an asset to your staffs & Organization.
 Currently dealing with High tickets cases, supervising underwriting tasks, attending meetings as per Credit and Management requirements, Priority Banking, Sourcing and Branches queries related to Credit cards AST, Rejections & escalations etc.
 Time management & Task prioritization within stipulated TAT. Well aware about processes/policies & taking care with respect to Audit & CB regulation.

Regards/Waseem

Thank you for posting your experience, we have shared it on our Weekly live video

https://youtu.be/oDlzh7N2kJA  


ReplyQuote
(@linkyou)
Member Admin
Joined: 4 years  ago
Posts: 13
10/02/2018 4:40 pm  
Posted by: jparedanil

  https://www.linkedin.com/feed/update/urn:li:activity:6363722968702476288/

Jaime Paredes

    ingjparedes@yahoo.com.mx

 SENIOR PROCESS ENGINEER   

Expert Process Design | Leadership | Process Optimization | Resource Minimization | Plant Operations

 Key Experience

15+ years with a combined experience as Sr. Operations Engineer: I have led and oversaw the commissioning, start-up/shut-down, troubleshooting, up to oversight and optimized daily plant operations.

 and as Sr. Process Engineer Lead, I led all phases of process work for FEED, basic and detail engineering, calculations, equipment sizing, etc. process modeling and simulation  of a wide range of processes for the Petrochemical, Oil & Gas, Refinery and Energy  Industry, Up to support for construction and commissioning.

 Proficient in the following processing plants and equipments: Petrochemical, Hydrocarbon, Energy and Water Treatment facilities, Reactors for Petrochemical and Hydrocarbon processes, Catalysts, Distillation and Absorption Towers, Activated Carbon beds and Zeolites  Heat-Transfer Devices, Reciprocating and Axial compressors, all kind of pumps including multiphase pumping, Gas and Steam Turbines, Boilers and HRSG,  Cooling Towers, furnaces, blowers and fans, high-pressure containers, refrigeration circuits, chillers, distributed control systems, safety devices, flares, etc.

Key Skills

  • Skilled in start-ups, shut-downs, commissioning, troubleshooting and coordinating unionized workforce.
  • Proficient in HYSYS (w/dynamic simulations), PRO II, ProMax, PIPEPHASE, INPLANT, Flare net and AutoCAD.
  • Expert in FEED studies, basic and detail engineering, PFD (process flow diagrams), P&IDs (piping and instrumentation diagrams), heat and material balances, sizing and selection of process equipment, technical data and document management.
  • Launch effective improvement initiatives while maintaining a safe work environment using HAZOP and risk assessments for plant operations.
  • Adhere to API, ASME, TEMA, NFPA and good engineering practices.
  • Inspect and approve designs, drawings and data generated by other engineers and disciplines.
  • Execute multiple projects simultaneously and oversee operations at sites worldwide.
  • Bilingual in Spanish and English.

 WORK EXPERIENCE

 PRINCIPAL PROCESS ENGINEER                                                                                      11/2016 – 2017

KBR | Monterey, Mexico

Provided analysis and expertise for the development and oversight of:

Process Simulations, Crude Characterization, Process Flow Diagrams, Piping & Instrumentation Diagrams, Process Calculations, Equipment Sizing,  Selection of Control and Relief Devices, Flare System Design, following Codes and Norms. Equipment and Vessel Data Sheets, Line List, Tie-ins List, Hydraulic Study, Relief Summary.

Provide technical support to other process engineers  team members and disciplines.

 Senior Process Engineer                                                                                                            11/2015 – 03/2016                       

Bechtel OG & C | Houston TX

          Oversaw chemical projects for petrochemical and oil and gas industry.

  • Managed process simulations, heat and material balances, equipment sizing and selection, calculation logs, design / data inspections and documentation for assigned projects.
  • Coordinated PFD and P&IDs locally and remotely with Shanghai, China office.
  • Optimized the design of several systems via process simulations with HYSYS, resulting in smaller equipment sizing.
  • Led and participated in meetings with clients, vendors and other disciplines to coordinate work.
  • Ensured projects came in on time and on budget without re-work.

 PROCESS Engineering Lead                                                                                                           2013 – 11/2015

Ref-Chem | Houston TX

Led all phases of process work for FEED, basic and detail engineering, calculations, plant operations, start up, troubleshooting and process improvements for projects and plants across the U.S. in the petrochemical, refining, oil and gas, upstream and midstream industry.

  • Directed process engineering work package planning including resource allocation.
  • Optimized work process efforts through intensive use of HYSYS simulations, API, ASME, NFPA, and more for all engineering calculations, equipment sizing and assessments.
  • Conducted and executed multiple projects simultaneously by minimizing resources, optimizing time and budgets. Projects included: compression stations, dehydration, crude and condensate stabilization and cryogenic systems.

Senior Process Engineer Lead                                                                                                                  2010 - 2013

Northam Engineering | Monterrey, Mexico

        Steered process engineering group during FEED, basic and detailed engineering for petrochemical, oil and

        gas, refinery, upstream and midstream projects. Oversaw plant operations, commissioning, construction

        support, troubleshooting, process improvement and procedure development.

  • Completed engineering for a natural gas and condensate stabilization plant in less than 4 months and for LPG marine terminal and LPG storage terminal plants in less than 5 months each.
  • Modeled and characterized several crude oil blends with process simulator.
  • Developed crude preheating and stabilization skids.
  • Developed 10 multiphase pumping stations and a pipeline network of 60 km with multiple compression stations interconnected.
  • Contributed bids for projects related to the hydrocarbon and power industries.

Process Engineering Specialist                                                                                                         2008 -2010

Atlatec | Monterrey, Mexico

        Provided technical input for a broad cross-section of cutting-edge wastewater process engineering

        projects from feasibility to detailed design.

  • Developed bids, conceptual designs, FEED and engineering plans for wastewater treatment plants.
  • Managed equipment sizing and selection for water treatment projects and assessed suppliers.

 

Process & Operations Engineer                                                                                                 2006 - 2008

Gas Natural Mexico | Tamaulipas, Mexico

        Supervised operations of 3 power plants of 500 MW each.  Identified inefficiencies and recommended

        ways to enhance plant performance.

  • Reduced gas consumption in startup by 30% and improved shutdown procedures.
  • Eliminated dead times due to maintenance by modifying operational procedures.

Operations & Process Engineer                                                                                                               1997 - 2005

Pemex-Petrochemical | Chihuahua, Mexico

       Oversaw daily plants operation and provided direction and technical support to engineering management.

        Updated startup and shut down procedures and facilitated process and continuous improvement program.

  • Led revamp and raised performance of CO2 absorption tower.
  • Improved performance of compressors without high impact in cooling towers by assessing (pinch analysis) and adding heat exchangers.
  • Conducted technical assessment to ensure feasibility of switching from a mechanical refrigeration system to an absorption system.
  • Oversaw activation / deactivation of catalyst for high / low temperature shift reactors, high / low temperature reformers and synthesis gas reactors for ammonia production process.

 Education

        BS, Chemical Engineering | Universidad Autónoma de Chihuahua, México

 

 

 

Thank you for posting your experience, we have shared it on our Weekly live video

https://youtu.be/oDlzh7N2kJA  


ReplyQuote
 Faisal
(@Faisal)
Guest
Joined: 7 months  ago
Posts: 1
10/02/2018 4:59 pm  

Hi With MBA qualification, 14 years experience of Payroll, Compensation Benefits & HRIS of Middle East, currently looking for a job in either of above areas. If anyone has such an opportunity in his/her organization so please contact me I will send my detailed CV.

 

Thanks,

Faisal

firstfaisal@yahoo.com

+971 555749650

+92 335 0979700


ReplyQuote
(@mohamedmostafa)
New Member
Joined: 7 months  ago
Posts: 1
19/02/2018 11:53 am  

 Mohamed Mustafa Fahim

   Dubai Marina, Sulafa Tower - Flat 2108

  E-mail:  mohamed.mostafafahim@yahoo.com 

   Cell phone:   +971 525 175 285

 

Areas of Experience

 

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Project Management

Marketing Planning

Customer Satisfaction Enhancement

Sales & Marketing Strategies

Front-End Supervision

Sales & Margin Improvement

Events Organizing 

 

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Events Organizing

Promotions Strategies

 

Work Experience                                                                                                                                               

 

Jan’11–Till Present                    Egyptian Engineering Group for Real State         Cairo, Egypt

                                               Title: Customer Relationship Manager 

 

            With the following responsibilities:

  • Direct, coach, control and manage staff to ensure that they are developed to their maximum individual and collective skills, and that these skills and abilities serve to achieve optimum levels of service for the company
  • Ensure cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.
  • Ensure accurate records of the department target are maintained and statistical monthly reports prepared, analyzed for trend and suggestions for corrective action are made to the sales director, Ensure that the reports are submitted on time.
  • providing help and advice to customers using organization services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • keeping accurate records of discussions or correspondence with customers;
  • developing feedback or complaints procedures for customers to use;
  • improving customer service procedures, policies and standards for organization or department;
  • meeting with other departments managers to discuss possible improvements to customer service;
  • being involved in staff recruitment and appraisals;
  • training staff to deliver a high standard of customer service;
  • leading and manage a team of customer relationship team;
  • learning about organization services and keeping up to date with changes;
  • Initiate and develop a CRM system
  •  Implement the CRM system for sales processing
  •  Record names, addresses, purchases and reactions of prospects contacted into the CRM system
  • Obtain customer testimonials
  •  Follow-up on existing customer ( offers made, agreements/contracts preparation, documentation, payment schedule )
  • Liaise with project team for design approvals
  • Liaise with accounts on payments/outstanding's
  •  Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives
  • Explain products, services, pricing and answer queries and overcome objections from customers

 

 

 

 

 

 

 

 

May’06– Dec`10                         Spinnyes Egypt Hypermarket           Cairo, Egypt

                                             Title: Customer Service Manager    

 

                                    With the following responsibilities:

  • Direct, coach, control and manage staff to ensure that they are developed to their maximum individual and collective skills, and that these skills and abilities serve to achieve optimum levels of service for the company
  • Ensure cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.
  • Develop team\shift Supervisors to contribute to the motivation and development of the team and ensure that the highest levels of customer service are provided and that the department achieves its objectives and key performance indicators.
  • Ensure accurate records of the department’s activities are maintained and statistical monthly reports prepared, analyzed for trend and suggestions for corrective action are made to the Front End Manager. Ensure that the reports are submitted on time.
  • Motivate and drive the performance of Cashiers & customer services staff and supervisors on the incentive schemes so that the team achieves their targets contributing to the business revenue.
  • Identify report on, evaluate and investigate recurring service problems, to enable corrective actions to be taken – thereby providing ongoing improvements to existing service levels.
  • Identify any gaps and performance issues of direct reports, evaluate the cause and suggest remedial action, which may be coaching or training. For training, feedback these needs to the trainer and assist in the preparation and delivery of training requirements to ensure that there are minimal gaps and staff are productive in their role.
  • Maintain the department’s collective knowledge of the products to allow an accurate and precise consultation service for all customers.
  • In conjunction with the Front End Manager, conduct the recruitment process using the competency approach so that we have the right people in the right jobs.
  • Ensure that all customer complaints and claims are processed, resolved and documented.
  • Provide managerial support and guidance to all direct reports and ensure that all staff appraisals are scheduled and conducted within company time frames.
  • Carry out manager duties to ensure that customer complaints are dealt with in a professional, empathetic and swift manner, reporting any action to prevent recurrence to the Front End Manager.

 

 

 

April, 2004– April, 2006                            Egyptian Engineers Group

                                                          Geroland Amusement Theme Park      

                                                          Title:  Assistant Sales & Marketing Manager

                                       

Sept, 2003 – Mar, 2004                               Egyptian Engineers Group,

                                                          Geroland Amusement Theme Park

                                                          Title:  Sales & Marketing Coordinator

 

Jan, 2002 – Aug, 2003                                Consumer Finance (City Bank)

                                                                    Title: Sales & Marketing Assistant 

 

 

 

 

 

 

 

 

 

 

Oct, 2001 – Dec, 2002                                 Style International for Management,

                                                         Geroland Amusement Theme Park

                                                         Title:  Assistant Guest Relation Manager

 

Dec, 2000 – Sept, 2001                               Style International for Management,

                                                         Geroland Amusement Theme Park

                                                         Title: Guest Relation Agent

 

July 1997 - Nov, 2000                                 Style International for Management,

                                                         Geroland Amusement Theme Park

                  Title:  Telephone Operator

 

Computer Skills

 

  • Microsoft Office Excel
  • Microsoft Office Word.
  • Microsoft Office PowerPoint.
  • Browsing internet

 

Training & Courses

 

  • Solving Guest Problems    : Training at Style International for Management
  • Guest Contact Skills    : Training at Style International for Management
  • Public Relation             : Training at Style International for Management
  • Telephone Skills    : Training at Style International for Management
  • Sales & Marketing   : Training at the Egyptian Engineers Group
  • Customer Service     : Training at the Egyptian Engineers Group
  • Train The Trainer : TTT Course at Infosys for Business Technology Consulting   

 

General Skills

 

  • Languages include Arabic (mother tongue), English (fluent), French ( Fair )
  • Ability to work under pressure
  • Able to work as an effective member in a team work
  • Strong, proven coaching skills
  • Demonstrable knowledge of setting and achieving group/individual targets
  • Business writing skills
  • Proven analytical skills
  • Strong Interpersonal skills
  • Passion to provide excellent customer service
  • Strong problem solving capability
  • Desire to get the job done
  • Strong negotiation and influencing skills
  • Strong people motivator
  • Ability to build, lead, coach and motivate a high performing team.
  • Good persuasive, influencing and relationship building skills

                                

Education

                                                

    Faculty of commerce, Ain Shams University     

     Cairo, Egypt

  BA  Commerce, accounting major                      

 

Personal Data

 

  • Marital Status: Single
  • Nationality: Egyptian
  • Date/ Place of Birth: July 29th Cairo, Egypt.
  • Military service: exempted.

 

                    REFRENCES FURNISHES UPON REQUEST                              

mohamed mostafa


ReplyQuote
(@linkyou)
Member Admin
Joined: 4 years  ago
Posts: 13
23/02/2018 4:39 pm  
Posted by: Faisal

Hi With MBA qualification, 14 years experience of Payroll, Compensation Benefits & HRIS of Middle East, currently looking for a job in either of above areas. If anyone has such an opportunity in his/her organization so please contact me I will send my detailed CV.

 

Thanks,

Faisal

firstfaisal@yahoo.com

+971 555749650

+92 335 0979700

Thank you for posting your experience, we have shared it on our Weekly live video

https://youtu.be/Jufg7vVSxxs


ReplyQuote
(@linkyou)
Member Admin
Joined: 4 years  ago
Posts: 13
23/02/2018 4:39 pm  
Posted by: mohamedmostafa

 Mohamed Mustafa Fahim

   Dubai Marina, Sulafa Tower - Flat 2108

  E-mail:  mohamed.mostafafahim@yahoo.com 

   Cell phone:   +971 525 175 285

 

Areas of Experience

 

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Project Management

Marketing Planning

Customer Satisfaction Enhancement

Sales & Marketing Strategies

Front-End Supervision

Sales & Margin Improvement

Events Organizing 

 

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Events Organizing

Promotions Strategies

 

Work Experience                                                                                                                                               

 

Jan’11–Till Present                    Egyptian Engineering Group for Real State         Cairo, Egypt

                                               Title: Customer Relationship Manager 

 

            With the following responsibilities:

  • Direct, coach, control and manage staff to ensure that they are developed to their maximum individual and collective skills, and that these skills and abilities serve to achieve optimum levels of service for the company
  • Ensure cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.
  • Ensure accurate records of the department target are maintained and statistical monthly reports prepared, analyzed for trend and suggestions for corrective action are made to the sales director, Ensure that the reports are submitted on time.
  • providing help and advice to customers using organization services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • keeping accurate records of discussions or correspondence with customers;
  • developing feedback or complaints procedures for customers to use;
  • improving customer service procedures, policies and standards for organization or department;
  • meeting with other departments managers to discuss possible improvements to customer service;
  • being involved in staff recruitment and appraisals;
  • training staff to deliver a high standard of customer service;
  • leading and manage a team of customer relationship team;
  • learning about organization services and keeping up to date with changes;
  • Initiate and develop a CRM system
  •  Implement the CRM system for sales processing
  •  Record names, addresses, purchases and reactions of prospects contacted into the CRM system
  • Obtain customer testimonials
  •  Follow-up on existing customer ( offers made, agreements/contracts preparation, documentation, payment schedule )
  • Liaise with project team for design approvals
  • Liaise with accounts on payments/outstanding's
  •  Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives
  • Explain products, services, pricing and answer queries and overcome objections from customers

 

 

 

 

 

 

 

 

May’06– Dec`10                         Spinnyes Egypt Hypermarket           Cairo, Egypt

                                             Title: Customer Service Manager    

 

                                    With the following responsibilities:

  • Direct, coach, control and manage staff to ensure that they are developed to their maximum individual and collective skills, and that these skills and abilities serve to achieve optimum levels of service for the company
  • Ensure cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.
  • Develop team\shift Supervisors to contribute to the motivation and development of the team and ensure that the highest levels of customer service are provided and that the department achieves its objectives and key performance indicators.
  • Ensure accurate records of the department’s activities are maintained and statistical monthly reports prepared, analyzed for trend and suggestions for corrective action are made to the Front End Manager. Ensure that the reports are submitted on time.
  • Motivate and drive the performance of Cashiers & customer services staff and supervisors on the incentive schemes so that the team achieves their targets contributing to the business revenue.
  • Identify report on, evaluate and investigate recurring service problems, to enable corrective actions to be taken – thereby providing ongoing improvements to existing service levels.
  • Identify any gaps and performance issues of direct reports, evaluate the cause and suggest remedial action, which may be coaching or training. For training, feedback these needs to the trainer and assist in the preparation and delivery of training requirements to ensure that there are minimal gaps and staff are productive in their role.
  • Maintain the department’s collective knowledge of the products to allow an accurate and precise consultation service for all customers.
  • In conjunction with the Front End Manager, conduct the recruitment process using the competency approach so that we have the right people in the right jobs.
  • Ensure that all customer complaints and claims are processed, resolved and documented.
  • Provide managerial support and guidance to all direct reports and ensure that all staff appraisals are scheduled and conducted within company time frames.
  • Carry out manager duties to ensure that customer complaints are dealt with in a professional, empathetic and swift manner, reporting any action to prevent recurrence to the Front End Manager.

 

 

 

April, 2004– April, 2006                            Egyptian Engineers Group

                                                          Geroland Amusement Theme Park      

                                                          Title:  Assistant Sales & Marketing Manager

                                       

Sept, 2003 – Mar, 2004                               Egyptian Engineers Group,

                                                          Geroland Amusement Theme Park

                                                          Title:  Sales & Marketing Coordinator

 

Jan, 2002 – Aug, 2003                                Consumer Finance (City Bank)

                                                                    Title: Sales & Marketing Assistant 

 

 

 

 

 

 

 

 

 

 

Oct, 2001 – Dec, 2002                                 Style International for Management,

                                                         Geroland Amusement Theme Park

                                                         Title:  Assistant Guest Relation Manager

 

Dec, 2000 – Sept, 2001                               Style International for Management,

                                                         Geroland Amusement Theme Park

                                                         Title: Guest Relation Agent

 

July 1997 - Nov, 2000                                 Style International for Management,

                                                         Geroland Amusement Theme Park

                  Title:  Telephone Operator

 

Computer Skills

 

  • Microsoft Office Excel
  • Microsoft Office Word.
  • Microsoft Office PowerPoint.
  • Browsing internet

 

Training & Courses

 

  • Solving Guest Problems    : Training at Style International for Management
  • Guest Contact Skills    : Training at Style International for Management
  • Public Relation             : Training at Style International for Management
  • Telephone Skills    : Training at Style International for Management
  • Sales & Marketing   : Training at the Egyptian Engineers Group
  • Customer Service     : Training at the Egyptian Engineers Group
  • Train The Trainer : TTT Course at Infosys for Business Technology Consulting   

 

General Skills

 

  • Languages include Arabic (mother tongue), English (fluent), French ( Fair )
  • Ability to work under pressure
  • Able to work as an effective member in a team work
  • Strong, proven coaching skills
  • Demonstrable knowledge of setting and achieving group/individual targets
  • Business writing skills
  • Proven analytical skills
  • Strong Interpersonal skills
  • Passion to provide excellent customer service
  • Strong problem solving capability
  • Desire to get the job done
  • Strong negotiation and influencing skills
  • Strong people motivator
  • Ability to build, lead, coach and motivate a high performing team.
  • Good persuasive, influencing and relationship building skills

                                

Education

                                                

    Faculty of commerce, Ain Shams University     

     Cairo, Egypt

  BA  Commerce, accounting major                      

 

Personal Data

 

  • Marital Status: Single
  • Nationality: Egyptian
  • Date/ Place of Birth: July 29th Cairo, Egypt.
  • Military service: exempted.

 

                    REFRENCES FURNISHES UPON REQUEST                              

Thank you for posting your experience, we have shared it on our Weekly live video

https://youtu.be/Jufg7vVSxxs


ReplyQuote

Leave a reply


  
 
Share:
RSS
Facebook
Facebook
YouTube
LinkedIn
  
Working

Please Login or Register